A clearer path forward from your timeshare.

The eligibility review is free. Guided assistance is a one-time $495 service fee for one ownership. Managed exit assistance is a one-time $2,495 service fee per qualifying ownership. Outside expenses are separate and must be disclosed and approved before they are incurred.

For an eligible ownership, payment is due upfront after you sign a service agreement and before paid work begins, where permitted by law. If escrow or a different payment schedule is required, we explain those arrangements before enrollment. Requesting a free review does not enroll you or authorize a charge.

With guided assistance, you receive a written action plan, ownership document review and checklist, and two follow-up consultations; you handle resort communications and submissions. With managed assistance, a case manager helps collect documents, coordinate applications, communicate with your resort when authorized, track submissions, provide updates, and review completion confirmation. Your agreement specifies the work and service period.

Yes, if your ownership qualifies for managed assistance. The $495 paid for guided assistance on that ownership is credited toward the $2,495 managed service fee, leaving a $2,000 service-fee balance. The upgrade and any outside expenses are confirmed in writing before additional work begins.

Some developers offer free or low-cost surrender programs, and you may contact your resort directly. Farewell's optional fee pays for the agreed guidance, document organization, coordination, and follow-up. It does not provide special access to a developer program or priority approval. We explain available direct options during your free review so you can decide how much help you want.

Our standard packages are intended for paid-off ownerships with current maintenance fees, clear ownership records, and a verified surrender or transfer route. Outstanding loans, overdue balances, probate, ownership disputes, or litigation require individual evaluation and may need a referral or services outside these packages. We check eligibility before accepting payment.

The flat service fee covers only the assistance described in your agreement. Resort surrender or transfer fees, title or closing charges, recording costs, outstanding balances, and attorney fees are separate when applicable. Any such expenses must be disclosed and approved before being incurred.

Before enrollment, your written agreement explains the service period, cancellation process, refund terms, and any mandatory cancellation rights. If Farewell cannot provide agreed services, the portion attributable to unperformed services will be refunded, along with any additional refund required by law. Upfront payment does not waive your legal cancellation or refund rights.

No. Available options depend on the resort, ownership type, loan balance, account standing, and other details. The fee pays for the agreed services. We do not guarantee cancellation, developer approval, or a completion date. Your existing payment obligations continue unless and until the relevant parties confirm otherwise.

No. The free review is meant to clarify your situation. You have time to consider your options, read the service agreement, and ask questions before choosing paid assistance.

A recent maintenance-fee statement, purchase or ownership documents if available, your current loan balance, and any correspondence from the resort are helpful.

Farewell Timeshare is an independent service and is not affiliated with, endorsed by, or acting on behalf of any resort developer. Any contact with a resort on your behalf requires appropriate authorization.